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Digital Tick Certification Scandal

[Deleted User][Deleted User] Posts: 843
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Further to comments in the teletext thread.

Is your box on this list? If not, are you aware that your box is incompatable with the DTT service. Did you buy that box with the digital tick certification on, even though its not certified.

Broadcasters are not obliged to support boxes which are not certified, hence the problems with teletext, down to uncertified boxes not using the correct standards to interpret the mheg code.

This list is up-to date as all vestel boxes have recently been removed from the list.

http://www.digitaltelevision.gov.uk/searchdigitaltv/SearchResults.aspx?type=ListEquipment

Let's keep this thread going, and expose this scandal of flooding the UK with boxes which are not compliant with DTT in the UK.

Especially exposing companies like curry's who think that being able to decode dvb-t means a box can get a digital tick and they will sell to customers based on this.
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    SystemSystem Posts: 2,096,970
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    Not a scandal. Is some technical hitchs and lack of communication.
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    [Deleted User][Deleted User] Posts: 843
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    Regarding the certification:

    Companies like Curry's have to adhere to these rules, rather than the lie that their license allows them to give every dvb-t box a digital tick sticker.
    Digital switchover certification mark scheme promotional licence

    A single promotional licence, enables an organisation (for no fee) to use specific certification mark artwork to:

    a. promote the digital switchover certification mark scheme
    b. inform consumers about products and services that have been registered as fully complying with the standards set by the scheme;
    c. educate consumers on what to look for when considering options to prepare for digital switchover

    No fee is payable for licensees of this scheme (for more details see “how to apply” section). Licensees have access to artwork that can be used to promote the scheme and guidelines on how this artwork must be used. Promotional licence collateral packs are also available which feature branded point-of-sale materials (for more information about these packs, see “digital collateral” section).

    The rules for having the digital tick are as follows:

    Digital switchover certification mark licences

    A - digital television equipment that meets the scheme criteria (currently digital receivers, digital recorders, aerials and coaxial cable); and



    B - digital television service packages that provide access to all the digital replacement services for the analogue services being withdrawn at switchover (not individual channels or broadcast content).



    C - An additional certification mark licence is being developed to enable registration of aerial installers if they meet the appropriate conditions, and their companies if they employ a sufficient number of registered digital installers. More information will be available shortly.



    A fee is payable for licensees of this scheme (for more details see “how to apply” section). Licensees have access to artwork of the digital switchover certification mark that must be used to identify qualifying equipment, as well as guidelines on how this artwork must be used. Standard information materials for distribution are also provided.
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    [Deleted User][Deleted User] Posts: 843
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    More information

    Who owns the certification mark?
    The digital switchover certification mark is owned by the Department of Trade and Industry (DTI). The DTI Secretary of State has licensed Digital UK to administer key elements of the programme on his behalf. Digital UK has appointed Momenta to act as agents on its behalf for administration of the certification mark. Momenta is often referred to in licence documents as the “Licensing Authority”.

    What is a certification mark and why have you chosen this?

    Trademark law permits an entire industry to protect itself, by the registration of a certification mark to act as a guarantee that goods or services bearing theh mark meet a certain standard or possess a particular charateristic.

    How will compliance with the scheme rules be monitored?
    Monitoring activities take place regularly. Trading Standards organisations have also been briefed on the digital switchover certification mark and the requirements of the scheme.

    How will you deal with non-compliance?

    Any instances of non-compliance, such as the application of stickers by retailers to set-top boxes which have not themselves been registered under the scheme, will be taken up with the management of the licensing company who will be expected to remedy the situation in line with their signed licence agreement. (Yes - that's you Curry's!!!)

    The licensee will need to reply to the Licence Authority within two weeks detailing the measures taken to ensure future compliance. If, after a reasonable period, the situation has not been resolved, non-compliant products may be removed from the licence agreement, or the licence terminated. In such instances, any liability arising from having misled consumers would lie with the manufacturer or retailer. (Compensation eh?? - Get your money back posters!!!)

    I have noticed a local retailer displaying the certification mark on a product that I know is not registered, what do I do?
    You need to email the details to the digital logo helpdesk (digital.logo@aeat.co.uk) and we will take the appropriate action. Only licensed users can use the certification mark.

    We know the e-mail address, let's shop these fraudsters who are ripping us off and offering sub-standard non-compliant equipment falsely.
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    [Deleted User][Deleted User] Posts: 4,545
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    Further to comments in the teletext thread.

    Is your box on this list? If not, are you aware that your box is incompatable with the DTT service. Did you buy that box with the digital tick certification on, even though its not certified.

    Broadcasters are not obliged to support boxes which are not certified, hence the problems with teletext, down to uncertified boxes not using the correct standards to interpret the mheg code.

    This list is up-to date as all vestel boxes have recently been removed from the list.

    http://www.digitaltelevision.gov.uk/searchdigitaltv/SearchResults.aspx?type=ListEquipment

    Let's keep this thread going, and expose this scandal of flooding the UK with boxes which are not compliant with DTT in the UK.

    Especially exposing companies like curry's who think that being able to decode dvb-t means a box can get a digital tick and they will sell to customers based on this.

    What does a shop and a manufacturer need to do exactly for this sticker? Are there any exceptions allowed like the manufacturer commiting to acheiving the criteria before the end of the year or something?

    EDIT: didnt see post 2 - still havent read all of it!
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    SystemSystem Posts: 2,096,970
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    How come the Thomson DTi2300 is on there? but none of the Sagems, or the Setpals?

    Thomson = pants
    Sagem & Setpals = very good boxes, and more reliable than the Thomson DTi2300.
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    [Deleted User][Deleted User] Posts: 843
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    Eye2006 wrote:
    Not a scandal. Is some technical hitchs and lack of communication.

    How is falsely labelling your equipment with a copyrighted and protected logo thats supposed to ensure compliancy with digital tv in the uk a technical or communication problem? People are complaining that their "digital tick" equipment doesn't work with teletext, we've worked out that the equipment isn't certified and the manufacturer illegally put on the digital tick logo. The FAQ above clearly states that action should be taken. It is a scandal, and it needs investigating and stopping.
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    [Deleted User][Deleted User] Posts: 843
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    The latter boxes don't conform with the specification set by the DTI, whereas the Thomson does. However if you feel there are compliancy issues - please e-mail digital.logo@aeat.co.uk who will check that the Thomson box should be on that list.
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    [Deleted User][Deleted User] Posts: 29,626
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    This list is up-to date as all vestel boxes have recently been removed from the list.

    http://www.digitaltelevision.gov.uk/searchdigitaltv/SearchResults.aspx?type=ListEquipment
    One problem with that list....it's by manufacturer of the STB, not the named brand....for example the Matsui TUTV1, Astratec TOPD, Digifusion FRT101T and several others aren't listed, but are actually covered by the certification for the Access Devices Freeway.

    How are people supposed to know who makes their boxes?...for example, how would the average person know they have a Vestel receiver anyway?

    This isn't foolproof...it's not as simple as it looks.
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    [Deleted User][Deleted User] Posts: 29,626
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    ronnie1333 wrote:
    How come the Thomson DTi2300 is on there? but none of the Sagems, or the Setpals?

    Thomson = pants
    Sagem & Setpals = very good boxes, and more reliable than the Thomson DTi2300.
    The latest software in the newest DTI2300's has fixed alot of the bugs...there's a thread here about it: http://forum.digitalspy.co.uk/board/showthread.php?t=410143

    It's just a shame they haven't released it over the air
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    [Deleted User][Deleted User] Posts: 843
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    I've taken that into account ironeagle, the last column does provide names for some boxes. The list was the same format for vestel boxes before they were removed. Not sure whether all access devices boxes are covered though, some older boxes may not be compliant, although I don't know.

    We could provide screenshots for people check their software versions. This thread is all about helping people. Anything we can do really to promote certified boxes will be a start in sorting this mess out. It'll force all the non-compliant boxes out of the market.
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    [Deleted User][Deleted User] Posts: 29,626
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    Sony is non-compliant by the look of things....no wonder it had trouble with BBCi
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    SystemSystem Posts: 2,096,970
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    How is falsely labelling your equipment with a copyrighted and protected logo thats supposed to ensure compliancy with digital tv in the uk a technical or communication problem? People are complaining that their "digital tick" equipment doesn't work with teletext, we've worked out that the equipment isn't certified and the manufacturer illegally put on the digital tick logo. The FAQ above clearly states that action should be taken. It is a scandal, and it needs investigating and stopping.


    Oh, National emergency? Code Red.?
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    FirespireFirespire Posts: 4,667
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    Interesting link.
    Only the Panasonics with DVD included are on the list. I think they are made by a different team than their Freeview only receiver boxes.
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    [Deleted User][Deleted User] Posts: 843
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    Eye2006 - You'll be telling me it's OK to rip of pensioners with dodgy building work next?
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    [Deleted User][Deleted User] Posts: 843
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    DTI/DCMS wrote:

    PRODUCT-SPECIFIC CRITERIA TO USE CERTIFICATION MARKS

    This annex provides the product-specific criteria that need to be met for a product to be certified by the digital switchover Certification Marks. These criteria exist for each of the following products:
    – digital receivers
    – digital recorders
    – aerials, and
    – coaxial cables.

    Digital receivers:

    Must be capable of:
    • Accessing the digital replacements of all analogue services being withdrawn at switchover (BBC1, BBC2, ITV/Channel 3, Channel 4/S4C, Five and Teletext), including subtitling
    • Handling widescreen and 4:3 picture changes, and
    • Receiving and handling Service Information.

    Digital receivers designed to provide access to digital terrestrial television must in addition be capable of demodulating 16 and 64 QAM and 2k and 8k signals and must perform adequately against the following recognised industry test suites and processes available from DTG Testing Limited:

    • RF test process
    • AFD test suite
    • SI/PSI test suite
    • MHEG test suite
    • Subtitle test suite, when commercially available, and
    • Time Exclusive Services test suite.

    As regards the MHEG test suite, for the avoidance of doubt, the current minimum criterion is the UK Profile of MHEG-5 v1.05. From 1 September 2006 the minimum criterion is the UK Profile of MHEG 5 v1.06 as determined by the corresponding DTG MHEG test suite.

    Digital recorders:

    Must be capable of:
    • Accessing all the digital replacements of all analogue services being withdrawn at switchover (BBC1, BBC2, ITV/Channel 3, Channel 4/S4C, Five and Teletext).

    Digital recorders designed to be used to record digital terrestrial television must in addition be capable of demodulating 16 and 64 QAM and 2k and 8k signals and must perform adequately against each of the following recognised industry test suites and processes available from DTG Testing Limited:

    • RF test process, and
    • AFD test suite.

    Aerials:

    Must meet the Confederation of Aerial Industries quality benchmark.

    Coaxial cable:

    Must meet the Confederation of Aerial Industries quality benchmark.

    also

    http://www.dtg.org.uk/publications/books/dbook_ch22.pdf
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    chrisychrisy Posts: 9,421
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    Sony is non-compliant by the look of things....

    Which is strange, as I have a Sony device which has a digital tick sticker stuck to the front of it, and even a cardboard stand-up-able digital tick thingy (for shop display purposes, presumably) stuck to the top, and this was brand new out of the box (which, incidentally, also had the digital tick printed on it)

    Chris
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    [Deleted User][Deleted User] Posts: 29,626
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    chrisy wrote:
    Which is strange, as I have a Sony device which has a digital tick sticker stuck to the front of it, and even a cardboard stand-up-able digital tick thingy (for shop display purposes, presumably) stuck to the top, and this was brand new out of the box (which, incidentally, also had the digital tick printed on it)

    Chris
    must be illegal then......contact trading standards....QUICK!!!!!!!!!! :D
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    FirespireFirespire Posts: 4,667
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    Nothing new with Sony there, they sold IDTV's as 'futureproof' which can't support three digit channel numbers. Sony seem to pick and choose what part of the standards they want to follow.
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    [Deleted User][Deleted User] Posts: 843
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    must be illegal then......contact trading standards....QUICK!!!!!!!!!! :D

    Take as long as you want, the longer you leave it, the harder it will be to reverse the situation.

    It's not strange at all Chrisy, Curry's are selling boxes as certified when they aren't and yesterday someone mentioned Onn printing the tick on the packing when vestel software isn't certified.

    Will be interesting to see the list in September when the new mheg version is compulsory.
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    GaryBGaryB Posts: 4,259
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    Will be interesting to see the list in September when the new mheg version is compulsory.

    Anything approved before 31/08 will still be OK to display the Tick so the list will be the same.
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    GaryBGaryB Posts: 4,259
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    Further to comments in the teletext thread.

    Is your box on this list? If not, are you aware that your box is incompatable with the DTT service.

    Not true. It can just mean that the manufacturer hasn't submitted it for testing. The DTG test is expensive and some of the manufacturers of cheaper STBs probably won't bother.
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    [Deleted User][Deleted User] Posts: 843
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    It might have the tick before September, doesn't mean it's compliant after. More interestingly is why these companies won't upgrade their software.

    I can't see it being that expensive. As far as I'm aware there's a £95 charge, the owness is then on the DTI and the DTG to ensure the box is compliant. When you say cheaper STB's, what do you mean? Cheaper boxes tend to be cheap because they havn't had the money spent on them to provide compliancy.

    Further to that, there's no excuse for those boxes to display the digital tick, or for curry's to slap digital tick stickers on every box they sell.
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    lemoncurdlemoncurd Posts: 57,778
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    ..., the owness is then on the DTI....

    "Onus"









    .
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    nwhitfieldnwhitfield Posts: 4,556
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    A box could be entirely compatible with the DTT specs for receiving broadcasts, but still fail to pass all the test, and hence not get a tick, if it fails on some of the other elements.

    For example, the DTG (not DTT) receiver requirements indicate, amongst other things like MHEG and AFD, issues such as what is supposed to happen when a box detects multiple copies of particular channels, down to specifying which numbers the duplicates are assigned to.

    In theory, you could have a box that behaves perfectly in every other respect, but puts duplicate channels on, say, 1000+ instead of 800+; it wouldn't meet the requirements, and wouldn't get a tick.

    But to say that it's "incompatible with DTT" as a result is something of a stretch, in my view.

    The tick is supposed to give confidence that a box has passed ALL the relevant tests, and yes, it's slightly worrying (though not exactly a major scandal, in my view) when boxes are given the tick when they shoudn't be.

    But please, let's not fall into the trap of assuming that because a box doesn't have the tick, it's useless and will one day stop working, or is guaranteed to cause users lots of problems.

    There are some crap boxes out there, and better certification and policing of certification will help, but telling people they have bought something useless because it doesn't have the tick is still scaremongering, just like it was a couple of months ago when the original poster started an almost identical thread.

    Nigel.
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    [Deleted User][Deleted User] Posts: 129
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    One problem with that list....it's by manufacturer of the STB, not the named brand....for example the Matsui TUTV1, Astratec TOPD, Digifusion FRT101T and several others aren't listed, but are actually covered by the certification for the Access Devices Freeway.

    How are people supposed to know who makes their boxes?...for example, how would the average person know they have a Vestel receiver anyway?

    This isn't foolproof...it's not as simple as it looks.

    Besides, they can't even get the list straight in the first place - the Goodmans GDB 3 is the archetypal Vestel box and is still on there...
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