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Upgrades start 8th March
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Roll out begins 8th march with new tiers avaiable immediately to new
customers.
750K & 1.5Mb customers receive a free automatic upgrade to 2Mb and 3Mb,
there will be no change to their usage allowance & a postal letter will
inform them of their free upgrade (a webpage will inform them when their
upgrade will take place)
750K customers with a black (Pace) Set Top Box receive a free automatic
upgrade to 1Mb, as this is the maximum speed this equipment can support.
There will be no change to their usage allowance, & this service will
not be available to other existing or new customers. & a postal letter
will inform them of their free upgrade, & for customers willing to
arrange a visit to their home, we will be happy to provide a free Set
Top Box swap-out to receive the 2Mb service.
300K customers can upgrade to 1Mb, if they accept a 3GB/month usage
allowance, these customers can upgrade online or by calling customer
services
==================================================================
==================================================================
Current Broadband Only offers will cease - 3Mths 1/2 price Broadband &
£15.99/£19.99
New Broadband Only offers will commence - 1st Month free - All Speeds
How much will the new services cost?
1Mb - £17.99 (3GB monthly usage allowance)
2Mb - £24.99 (1GB daily usage allowance)
3Mb - £37.99 (1GB daily usage allowance)
Q. Which ntl Broadband customers are being automatically upgraded?
Current 750K and 1.5Mb customers receive a free automatic upgrade to 2Mb
and 3Mb. The customer doesn’t need to do anything – no extra equipment
is needed or for an engineer to visit. A postal letter will be sent to
them shortly. At the same time a microsite will inform them when their
upgrade will take place. Further details will be provided in a PIB
before letters are sent to customers.
Current 750K customers with a black (Pace) Set Top Box will be
automatically upgraded to 1Mb, as this is the maximum speed their
equipment can support. There is no change to their usage allowance,
therefore differentiating it from the new 1Mb service with a 3GB
allowance for £17.99. This service will not be available to any other
customers. A postal letter will be sent informing them of the upgrade.
For customers willing to arrange a visit to their home, we will be happy
to swap out the black (Pace) Set Top Box for a new silver (Samsung) Set
Top Box at no extra cost to them.
Q. When will this automatic upgrade take place?
The majority of 750K and 1.5Mb customers will be upgraded in the coming
weeks. However, some customers are currently served on areas of the
network which must be upgraded to ensure that all of our customers
continue to receive a high quality of service. The process of network
upgrades is anticipated to be completed within the next few months.
Q. Why are 300K customers not included in the automatic upgrade?
300K customers are required to accept a different usage allowance of
3GB/month to upgrade to 1Mb. 3GB/month is more than enough for most
customers, allowing for approx 10 hours of surfing per day. Customers
who wish to upgrade receive it for free and can do it online or by
calling customer services. Customers who choose to stay with the 300K
service may do so.
Q. Can existing customers upgrade to the new speeds and then move back
to an old speed?
No. Once a customer has upgraded to the new speeds they cannot move back
to an old speed. (i.e. 300K, 750K or 1.5Mb services)
Q. Can existing customers transfer between the old speeds?
No. Existing customers cannot upgrade or downgrade between old speeds.
No movement between 300K, 750K, or 1.5Mb
Alternatively, the customer can upgrade to a new speed (1Mb, 2Mb or 3Mb)
Any further tier migration should only be a re-grade between 1Mb, 2Mb
or 3Mb
Q. What are the upstream speeds for the new services?
1Mb - 100K upstream
2Mb - 200K upstream
3Mb - 300K upstream
Q. Will there be usage allowances on the new services?
Yes, ntl’s usage allowances for the new services are as follows:
1Mb - £17.99 – 3GB per month
2Mb - £24.99 – 1GB per day (same as 750K usage allowance)
3Mb - £37.99 – 1GB per day (same as 1.5Mb usage allowance)
What happens if I reach my usage allowance?
Customers with the existing services or 2Mb & 3Mb (1GB per day)
Ntl reserves the right to contact customers who regularly exceed their
daily usage allowance, where such excessive use impacts the quality of
service for other ntl broadband customers.
Customers with the 1Mb service (3GB per month)
Ntl will be monitoring across the network to identify customers who
routinely exceed their data allowance, but not enforcing this allowance
until later in 2005. Before that time, ntl will be deploying new
capabilities that will allow each customer to view their usage levels.
Thereafter, customers who exceed their data allowance in any given month
will be given options, which may include, for example, the ability to:
Upgrade to a tier of service with a higher usage limit
Choose to be billed for any incremental usage above their limit
Choose to use the service for the remainder of the month at a lower speed
=====================================================================
=======================================================================
Roll out begins 8th march with new tiers avaiable immediately to new
customers.
750K & 1.5Mb customers receive a free automatic upgrade to 2Mb and 3Mb,
there will be no change to their usage allowance & a postal letter will
inform them of their free upgrade (a webpage will inform them when their
upgrade will take place)
750K customers with a black (Pace) Set Top Box receive a free automatic
upgrade to 1Mb, as this is the maximum speed this equipment can support.
There will be no change to their usage allowance, & this service will
not be available to other existing or new customers. & a postal letter
will inform them of their free upgrade, & for customers willing to
arrange a visit to their home, we will be happy to provide a free Set
Top Box swap-out to receive the 2Mb service.
300K customers can upgrade to 1Mb, if they accept a 3GB/month usage
allowance, these customers can upgrade online or by calling customer
services
==================================================================
==================================================================
Current Broadband Only offers will cease - 3Mths 1/2 price Broadband &
£15.99/£19.99
New Broadband Only offers will commence - 1st Month free - All Speeds
How much will the new services cost?
1Mb - £17.99 (3GB monthly usage allowance)
2Mb - £24.99 (1GB daily usage allowance)
3Mb - £37.99 (1GB daily usage allowance)
Q. Which ntl Broadband customers are being automatically upgraded?
Current 750K and 1.5Mb customers receive a free automatic upgrade to 2Mb
and 3Mb. The customer doesn’t need to do anything – no extra equipment
is needed or for an engineer to visit. A postal letter will be sent to
them shortly. At the same time a microsite will inform them when their
upgrade will take place. Further details will be provided in a PIB
before letters are sent to customers.
Current 750K customers with a black (Pace) Set Top Box will be
automatically upgraded to 1Mb, as this is the maximum speed their
equipment can support. There is no change to their usage allowance,
therefore differentiating it from the new 1Mb service with a 3GB
allowance for £17.99. This service will not be available to any other
customers. A postal letter will be sent informing them of the upgrade.
For customers willing to arrange a visit to their home, we will be happy
to swap out the black (Pace) Set Top Box for a new silver (Samsung) Set
Top Box at no extra cost to them.
Q. When will this automatic upgrade take place?
The majority of 750K and 1.5Mb customers will be upgraded in the coming
weeks. However, some customers are currently served on areas of the
network which must be upgraded to ensure that all of our customers
continue to receive a high quality of service. The process of network
upgrades is anticipated to be completed within the next few months.
Q. Why are 300K customers not included in the automatic upgrade?
300K customers are required to accept a different usage allowance of
3GB/month to upgrade to 1Mb. 3GB/month is more than enough for most
customers, allowing for approx 10 hours of surfing per day. Customers
who wish to upgrade receive it for free and can do it online or by
calling customer services. Customers who choose to stay with the 300K
service may do so.
Q. Can existing customers upgrade to the new speeds and then move back
to an old speed?
No. Once a customer has upgraded to the new speeds they cannot move back
to an old speed. (i.e. 300K, 750K or 1.5Mb services)
Q. Can existing customers transfer between the old speeds?
No. Existing customers cannot upgrade or downgrade between old speeds.
No movement between 300K, 750K, or 1.5Mb
Alternatively, the customer can upgrade to a new speed (1Mb, 2Mb or 3Mb)
Any further tier migration should only be a re-grade between 1Mb, 2Mb
or 3Mb
Q. What are the upstream speeds for the new services?
1Mb - 100K upstream
2Mb - 200K upstream
3Mb - 300K upstream
Q. Will there be usage allowances on the new services?
Yes, ntl’s usage allowances for the new services are as follows:
1Mb - £17.99 – 3GB per month
2Mb - £24.99 – 1GB per day (same as 750K usage allowance)
3Mb - £37.99 – 1GB per day (same as 1.5Mb usage allowance)
What happens if I reach my usage allowance?
Customers with the existing services or 2Mb & 3Mb (1GB per day)
Ntl reserves the right to contact customers who regularly exceed their
daily usage allowance, where such excessive use impacts the quality of
service for other ntl broadband customers.
Customers with the 1Mb service (3GB per month)
Ntl will be monitoring across the network to identify customers who
routinely exceed their data allowance, but not enforcing this allowance
until later in 2005. Before that time, ntl will be deploying new
capabilities that will allow each customer to view their usage levels.
Thereafter, customers who exceed their data allowance in any given month
will be given options, which may include, for example, the ability to:
Upgrade to a tier of service with a higher usage limit
Choose to be billed for any incremental usage above their limit
Choose to use the service for the remainder of the month at a lower speed
=====================================================================
0
Comments
Ta for this!
lol
Can you imagine how many people would have called ntl CS about the upgrade if they sent out the mailshots in advance??
It's happening, believe it or not mate!
So what upstream speed does a current 750k customer with a Pace STB get after the increase to 1Mb: an increase to 200k or a decrease to 100k?
Am I right in thinking the current upload speeds are 64/128/256?
Well it may be happening but all the things people keep coming up with on here like caps and things may not be so wot is the point in speculating
Sadly, I'm sticking with 300k. 3GB a month is no use. When my pockets are a little better lined, I might go upto 2Mb - not that I need 2Mb down, I just need at least 1GB a day for piece of mind - although, 200k up isn't to be sniffed at.
I'd be a lot happier if they could do 1Mb with 1GB a day at something like £20.99 a month, but I can't see it happening.
EDIT: I'm not sure -
"Ntl will be monitoring across the network to identify customers who
routinely exceed their data allowance, but not enforcing this allowance
until later in 2005. Before that time, ntl will be deploying new
capabilities that will allow each customer to view their usage levels.
Thereafter, customers who exceed their data allowance in any given month
will be given options, which may include, for example, the ability to:
Upgrade to a tier of service with a higher usage limit
Choose to be billed for any incremental usage above their limit
Choose to use the service for the remainder of the month at a lower speed"
I'm not sure about this. So, the 3GB cap will only be enforced when we will be able to see our usage levels? Until we can see them, will be able to use as much as we like - e.g. if I wanted to use 20GB in a month, I could?
Assuming they'll give us a couple of months, I'd be happy to go onto 1Mb, and then regrade to 2Mb. Or, if I go over, could I go back down to 300k for the rest of the month?
Well just pay attention to the things I've put on here about them, as all are official
bigwardo. :rolleyes:
:eek:
bigwardo.. :rolleyes:
The way it reads, to me anyway, the 2/3M will be measured on a daily basis whilst the 1M will be spread over the month.
Yet you feel the need to comment.... all the sports taken up?
Or did I read it wrong? I think it may be the same as now...Hope so.
What happens in February??
There are two questions still on my mind;
a) What happens if when the 3GB a month 1Mb cap is brought in, if you go over 3GB? 56k speed, nothing, or charged per GB - I want a full answer from NTL on that one.
b) Will a 'new' 300k tier be introduced at the same time or before the 1Mb/3GB cap is brought in?
a) not sure myself yet. the system for hard cap monitoring is not yet in place. that is why it will not be hard monitored for the end of the year
b) no. as far as i have read the following is true:
you can stay on the 300k (but prey ur modem never needs altering on the system as there is no going back)
if you upgrade to 1mb there is no going back you will not then be able to go back to the 300k service
this will probably be the last piece of information you get from me as i am leaving technical support and ibm at the end of the month for pastures new.
b) Well, according to the CEO, a 'new' 300k tier at £15.99 will be introduced, so I was thinking that that would be launched before or around the time of hard capping - if that's the case (and he did say), then surely it'd be fair to let people move down onto that 'new' tier (noted that once you've moved to 1Mb, you can't go back to 300k, unless 300k is re-introduced).
Oh - sad to hear you're another good one who's leaving, but, hey-ho, good luck with the future!
and thanks for the good luck
But of course, with me being on the 'Simon Duffy Scrutinising Committee', I refer to page 14 of this.