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Sky+ Failed recordings and Sky's idea of a fix
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After the 3rd failded recording on Sunday, and tech support still having no timescale on a fix, I called Sky to cancel my subscription.
I was then transferred to the cancellations department.
After expalining why I was cancelling, I was transferred to a manager.
The manager in cancellations told me that the failed recording bug only affects Pace v2 boxes (which I have).
He then offered to send an engineer out to swap my box for a refurbed Pace v1 box - and he added "we will do this free of charge for you" :eek:
The cancellation request is still in place.
I was then transferred to the cancellations department.
After expalining why I was cancelling, I was transferred to a manager.
The manager in cancellations told me that the failed recording bug only affects Pace v2 boxes (which I have).
He then offered to send an engineer out to swap my box for a refurbed Pace v1 box - and he added "we will do this free of charge for you" :eek:
The cancellation request is still in place.
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Comments
Tim
This is interesting: I have not heard Sky suggest to date that they have even identified that this bug is only evident on V2 boxes.
My V1 is unaffected and continues to work perfectly.
Rgds,
Scorp
Yes, I cannot remember the exact reson why, but they seemed to think that the software was incompatible with the v2 boxes. I think he mentioned specifically the HDD's.
Perhaps I'll go for an Amstrad instead :rolleyes:
Pace V2's have still to receive this update.
Possibly the manager meant that the Failed recording issue has been ' fixed ' on V1's thanks to the new model number, however it ' could ' still possibly occur on V2's until this is updated.
There may be some logic in it you know.....
.........Convinced ..........No me niether
All those with failed recordings on a V1 since last Monday, enter stage left !!
Regards James
So, as I also had "missing" disk space, which could not be recovered by planner rebuilds, a few weeks ago I removed the drive, and did a full drive erase in a PC (FSR doesn't work for 250Gb drives) using the Maxtor Powermax utilities. The box has been fine ever since.
I suspect one (of perhaps a number) of reasons for failed recordings is a file system corruption. If a recording starts, but there is an error allocating space on the disk (due to a file system corruption) then the recording fails outright?
Do people with failed recordings also suffer missing disk space? Go to the last program in the planner. Where is the yellow bar at the top of the screen? is there any dark blue bar after it, before the very slightly (look closely!) lighter blue indicating free space after it? Does a full system reset fix the problem? Remember a FSR will delete all recordings and planner entries!
It was myself who suggested Model updates were "bug fixes". I think they could be considered as the equivalent of driver or firmware updates in the PC world. But all I was really trying to pointing out was that they never introduce new functionality, such as the EPG changes (but they may be required to support new functionality).
I also have a Pace V2 sky+, upto now it has worked/recorded with no issues. In fact, I can't remember the last time it failed to record what I wanted.
Dan.
The above statement excludes 'Series Link' failures, thats the broadcaster fault and missed recording caused by the ITV changing my region.
Not had many problems until last Sunday when 3 of my 4 recordings failed - reason was cancelled - however they most certainly were not cancelled by me. 2 of them were actually recording ok when I went out?
As for this only affecting pace v2 boxes - if they admit this isn't it about time they fixed it or offered those of us with pace v2s a discount until they do? :rolleyes:
Good evening!
The grand prix failed on my V1 box on Sunday ("unknown reason"). It was recording just fine when I checked it half way through.
And yes, I had the upgrade the other day.
:mad:
Thought post 1,429 would be a waste of time
Regards James
Its a shame that there are so many failed recording threads where there is no mention of overheating. Yes I know there are other software issues, but for the basis of diagnosis this should be the first question asked......Is the skybox fully ventilated? and is the skybox kept in a doored cabinet?
I mean, you would be annoyed if you asked a mechanic for advice about your flat battery and he told you to replace the alternator/battery when all that was needed was tightening the alternator belt.
Maybe some sort of FAQ sticky required for all AV equipment?
Ukguy,
Please could you just check if you have missing space? as described by pcbbc.
If you have - a full reset will sort you out - (services - 4 - 0 - 1 - Select) Bear in mind it will wipe all your recordings and personal planner entries.
Either way - I and others would be interested to know.
Roger
Have a look in the FAQ on plusworld
Roger
Luckily it was the missus taping MURDER SHE WROTE in the afternoons
Am so so so so gutted the only part recorded, so gutted.
NOT!
She is though!!!!
Panasonic? Shurley shome mishtake?
Regards
Mark
When I rang to cancel I explained why I was cancelling and they didn't even know that Amstrad Sky+ boxes existed and didn't know of the problems I had experienced.
I now have my Fusion FVRT150 box which doesn't cost me any monthly fee and at least Fusion have admitted a software bug with the remote operation which they are working on. Sky always deny any problems but at least Fusion have the honesty to admit them. This makes me have much more respect to them.
I don;t think there is any missing space (although i'll check when I get home later).
One thing that has occured to me that Sunday was the worst day for it that i've had in a long time, and many people that have posted to this thread had a lot of problems on Sunday - is this just a coincindece or somthing more?
Problems wth failed recordings seem to have always been related to corrupt disk space or dying hard drives. To link it to something that was date driven on the box or was actually in the signal being transmitted by Sky on the day - or perhaps was a change to the way the data ws held in the EPG - would be new. Doesn't mean that it isn't possible - the problem we have is that we really don't know what causes failed recordings. Only Sky know that.
The nearest we have got so far - is lost space and thereby corrupt hard disks. Hence the query.
Roger
If you have tried Full System reset and are still getting failed recordings - within a short period ofthe FSR - then it may well be the HD. If you are inside warranty it might be worth thinkig about getting Sky to replace the box. If it were to die completly - outside of warranty - then it would set you back £65.
Just a thought.
Roger