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Top up tv do not support recording on topfield
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[Deleted User]
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Hi Guys,
Just got off the phone from a young girl at the call centre (who was really sweet) as I was having problems with recording the top up channels. What happens is every time I set a recording for ie discovery either in the epg or zap record when I go to library I have a zero length recording.
Apparently now top up do not support recording of subscription based channels on topfield. Obviously I am really pee'd - this is due to the SPL pay per view, and an anouncement will be made to the likes of turbo sat and all that currently sell topfield. :eek:
Obviously this is not good enough - do they really want customers??? The whole point of the topfield for me was to make use of time-share channels that I am either at work or am in bed when they are on. Whats the point now, I can see a lot of angry topfield users out there.
Where do we lay with this - I mean obviously the topfield is not fit for the purpose of what it was brought for so - am I entitled to a refund??? and at who's expence??
:mad:
What are your views ????
Mine are to get rid of my subscription as is not worth it now, I have always been a top up fan - but sky plus is looking even more attractive.
Top up obviously do not care about their customers anymore and that is a real shame.
Just got off the phone from a young girl at the call centre (who was really sweet) as I was having problems with recording the top up channels. What happens is every time I set a recording for ie discovery either in the epg or zap record when I go to library I have a zero length recording.
Apparently now top up do not support recording of subscription based channels on topfield. Obviously I am really pee'd - this is due to the SPL pay per view, and an anouncement will be made to the likes of turbo sat and all that currently sell topfield. :eek:
Obviously this is not good enough - do they really want customers??? The whole point of the topfield for me was to make use of time-share channels that I am either at work or am in bed when they are on. Whats the point now, I can see a lot of angry topfield users out there.
Where do we lay with this - I mean obviously the topfield is not fit for the purpose of what it was brought for so - am I entitled to a refund??? and at who's expence??
:mad:
What are your views ????
Mine are to get rid of my subscription as is not worth it now, I have always been a top up fan - but sky plus is looking even more attractive.
Top up obviously do not care about their customers anymore and that is a real shame.
0
Comments
Matt.Seaman@topuptv.com
I can't understand why they just can't just switch the protection on just on the SPL stream and leave the other streams how they are. If enough people email about this then maybe they'll put it back how it was.
I mean do these people think we are thick or something?? it's there mess they deal with it , i am not going to send a pleading letter ... oh please Matt seamon please... no way.
Do they think they can just take this functionality away and not expect people to bother about it... let alone email or call the people with topfield boxes and tell them this is what is gonna happen.
The way I see it is a customer and a paying customer I might add I have the power to make a difference by unsubscribing and if that means other people will aswell so be it.
Where is common customer curtisy???
But if you can't be arsed to even do that then nothing will change until people complain.
So it looks like you'll end up with SKY+ but what happens if something goes wrong with your SKY+ will you still not complain? and just give up on PVR's and go back to VHS?
They still support the Humax MG-TU1 by the look of things
http://www.topuptv.co.uk/compare_products.htm
Edit: This isn't a PVR
According to that website that box isnt a PVR
I thought it was one...am sure Humax had a PVR for TUTV
Edit: Yes they do...wonder if TUTV works on this: http://www.humaxdigital.com/uk/products/pvr-9200t.asp
Although I don't think TUTV will face any problems with this as they have never said that the Topfield supports recording of TUTV and Topfield will just say it supports a CAM in one of the two CI slots.
Of course, you can still record to VHS or DVD so this is a totally pointless exercise on their part - it shows just what a bunch of morons are running TUTV
Did anyone with a Topfield actually tell TUTV when they registered their card that it would be used in a Topfield?
From the TUTV Terms & Conditions: Source: http://www.topuptv.co.uk/terms.htm
You may want to have a read and see if there is anything there that you can pull them up on
There's no such thing as PUTV, don't be so childish. :rolleyes:
Well if something goes wrong with sky plus it would be fixed wouldnt it??? yes I would complain - i mean who would'nt - but however if sky plus functionality was taken away like that of top up then that would be different matter especially for people who have a sub for sky plus.
By not complaining anymore and not being arsed as you so rightly put it, means they lose my custom and probably others on here too, I have already spoken to the call centre if they can sort it out then I dont believe top up can either!! The point is that when topup realise this is a mistake and that their current user base has dropped signigicantly do you think they will be arsed to gather an advertising campain to get people back ??? ofcourse they would - but there is only so much money in the kitty!!
BTW I am not having a pop at you so do not take this the wrong way, what you have said here is all good and probably the correct way to go about sorting this, but by top up not telling topfield users in the first place that the record functionality for sub channels has now ceased or will be ceasing on xxx date, is in my opinion wrong! It is as if we were left to figure this bit out for ourselves.... now where is the right in that, bit selfish if you ask me.
And I do thankyou for your comments, afterall its people like yourself who do make those differences.
I've had a Topfield for three months and haven't even considered adding a CAM so I can get the TUTV service. There's more than enough to watch on Freeview with a PVR.
didnt you say that anyone who complained about TUTV was an "anti-TUTV fan boy" over the misleading advertising does that now make you the same thing because you are urging people complain about TUTV
I've got one of these and will be incredibly irritated if I can't use it to record TUTV channels.
Off to try it now.
Edit:
A scheduled recording of Massive Machines on Discovery a 2:00pm has started succesfully. Will report back to the forum at 2.30pm.
The Sagem is fine, its the CAMS that cause the problem
A superb way to run a company and a lesson to everybody about Public Relations and Customer Care
Is it a CAM issue?...even with a legitimate TUTV CAM?
If you phone TUTV and tell them you're using a box other than a Topfield, might that work?
Sorry, just trying to think of ideas around this...am not upto speed with all the technical aspects of these things.