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Live pause problem
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[Deleted User]
Posts: 71 Forum Member
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Hi
I think my sky+ Pace PVR3 has been updated to the newer version (different colour background etc - says version 1.31) and since then the live pause doesn't work, I have gave up being on hold to sky. The old version worked perfectly, why did they force me into something I didn't want.
Katy
I think my sky+ Pace PVR3 has been updated to the newer version (different colour background etc - says version 1.31) and since then the live pause doesn't work, I have gave up being on hold to sky. The old version worked perfectly, why did they force me into something I didn't want.
Katy
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My mum has a Grundig plus box and doesn't have any problems, my dad however has the same Pace box as I have (v2) and since the upgrade we are both having the same problems. Live Pause not working, Instant Rewind not working and now - even more frustrating is the failure rate of recordings - mine is now 100% of recording failing. Now I would accept a fault with my box IF my dad didn't have the same problem?
Problems appeared to start happening not long after the upgrade. I just got frustrated with hard resetting the box to get it working for a while and learnt to live with it. Just been out for the night though and returned to 4 failed problems :mad:
Tried calling Sky Tech Support - 88 minute queue! I guess there's one person working there tonight.
Drop and email to them at
AllCustomerCareEscalation@BSkyB.com
and have a moan, they gave me 2 months at half price.
Cheers.
in the mean time all you can do is run a planner rebuild, that fixes it temporarily, ive seen it go 2-3 weeks no probs then other days it will do it 3-4 times a day ... just yer luck really
enjoy
Anyhow - Result! After reading the 22 page thread on here and realising how much of a common problem it is I rang tech Support this morning to have a rant. Didn't get far with the tech support woman and she said the only option was to have an engineer visit for £65, I told her that I am not paying £65 to fix a problem that they have caused and told her to cancel my contract. She put me through to another department who asked why after 6 years with them I wanted to leave, explained that I didn't WANT to leave, but I have no choice - I'm paying £40 a month for nothing. She said they would send an engineer for free, told her that's fine by me, but only any use if he has a new sky+ box with him, if he doesn't I'll phone up and cancel before he's left the house. So the engineer is coming in the morning. Fingers crossed I can bung him a few quid for an HD box
Typically enough it's all behaving itself at the moment (it crashed earlier and I gave up completely and went out for the day).
well thats what i was led to believe to, 3 month warranty, but it seems that if you get a free service call as a good gesture then the 3 months warranty does not apply.
at least thats what i was told when i called up about the flaky hard drive in the refurb that i have just now. I'm just waiting for it to fail completely then im off to telewest TVDrive, if this box holds out
Not heard that before but can quite believe Sky would try to get away with it.
Thanks for address I've just sent them an e-mail
"Sky
I have had Sky+ for a number of years now, but since the latest software upgrade the functionality of the box hs been intermittent at best.
Live pause – might as well forget it
Rewind Live TV – again forget it.
Dual Record – Generally if recording two programmes at the same time, if you go into planner only one shows as recording – you have to go to EPG and stop then restart recording once programme has started.
Filed recordings – Increased number of failed recordings with Technical Fault numbers – shame nobody at Sky can tell customers what they are – I’m sure though that they all just mean your latest software upgrade was crap and screwed up the boxes.
Can you let me know when these problems will be fixed so that I can determine when to cancel my Sky subscription because I’m not paying £10 a month for Sky+ when it doesn’t work."
Hopefully they will at least admit their software is shit.
I'm dumping movies this week cause they are all crap - If they don't get Sky+ functionality fixed then I will be going down to just an £18 sub cause I'm not paying an extra £10 for it the way it is just now.
Is there a difference between a free service call where the installer checks the cabling, dish alignment etc and one where the installer simply switches the box for a "new" one? Either way, just because a services offered free it should not mean that no guarantee is offered on the work carried out. It would be like a plumber fixing a leak FOC with a piece of sellotape. Any legal eagles care to comment?
What bug fix
Sounds cuts in and out on playback at times and sometimes the playback appears to be going in slow motion or something, you kinda watch the picture and wonder if it's your eyes or something?
Is it worth contacting sky or is it due to sky's shabby software updates, i am reluctant to contact sky as they will go through their script then say we will get a new box etc.... Hassle!!
Any suggestions?
1 failed recording ain't bad. The Live Pause thing is well known and Sky are set to release an update. Posts on this forum indicate the update has been in beta test for some time and there was a rumour or suggestion that w/c 16th Jan would be its release date. Don't call Sky over this as you'll only get fed B.S.
A power cycle is also a good way to fix the LP problem. When I do have the problem I also get more failed recordings particularly when dual recording. The power cycle seems to bring peace and quiet for a while...
Perhaps I'll go back to my trusty Manhatten ST550, I can at least record ITV on it now, and the live pause works!!
Should I do a power off or will the planner rebuild have sorted that does anyone think???
I noted the usual live pause problem (nothing happening for a few seconds, then pausing but unable to resume viewing) a couple of weeks ago but didn't bother re-booting at the time.
I was watching the footy yesterday and wanted a cuppa so I thought "I don't suppose live pause will work but let's see" and it did!!!
Not sure how or why but it seems to have healed itself.
both seem to have the same firmware so i dont know if i actualy have a buggered box or not
"all you can do is run a planner rebuild" how do i do that?
or an update?
First try a power cycle. Unplug the box from the mains - leave 30-60 seconds, power back up. Wait a few minutes for it to reboot itself and press the standby button. That has always worked for me.
To do a planner rebuild, press in sequence "services", "4", "0", "1", "select". Don't look at the screen as there is no menu option "1", just press the buttons. This will bring up the hidden installer menu. select planner rebuild. It is non-destructive.