Sky by Broadband will not work
I've started a new thread as I didn't want this lost.
I have installed it and started downloading a couple of films, all well and good until it crashed. An unknown error
So I loaded it again, and get:
"It appears that you are logging in from a different PC. Only one PC can use Sky by Broadband (.. Please ring our very expensive and long lasting phone number)"
Well as far as I'm concerned I am only using it on one PC through Wireless, and unless it is hidden somewhere in the terms and conditions, I can't see why it won't work this way
If this is the best they can do, then well done Sky, another quality product. I want to use it and am very annoyed that it won't let me
Please help someone
EDIT: I have a Thomson Speedtouch 580 router connected to another PC, and my computer I'm using for Sky by Broadband which has a network adaptor. Does changing the network name cause the software to think it's a different machine? I'm only saying that because I've changed the network name to "Any" which it seems to default to sometimes for no reason, and it now works. So I've a feeling that when it stopped working before was when I changed the network name
I have installed it and started downloading a couple of films, all well and good until it crashed. An unknown error
So I loaded it again, and get:
"It appears that you are logging in from a different PC. Only one PC can use Sky by Broadband (.. Please ring our very expensive and long lasting phone number)"
Well as far as I'm concerned I am only using it on one PC through Wireless, and unless it is hidden somewhere in the terms and conditions, I can't see why it won't work this way
If this is the best they can do, then well done Sky, another quality product. I want to use it and am very annoyed that it won't let me
Please help someone
EDIT: I have a Thomson Speedtouch 580 router connected to another PC, and my computer I'm using for Sky by Broadband which has a network adaptor. Does changing the network name cause the software to think it's a different machine? I'm only saying that because I've changed the network name to "Any" which it seems to default to sometimes for no reason, and it now works. So I've a feeling that when it stopped working before was when I changed the network name
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Comments
You can access the downloaded videos in
C:\Program Files\KService\downloads
Right-Click and Play with Media Player
I spoke too soon about it working. It showed the films I was downloading but to see a list of all the content required me to log in, and I got that blasted message again.
Downloaded the software and attempted installation, but each time it appears to almost complete the configuration of .net framework it crashes. I'm getting an error regarding "an exception ' system.reflection.targetinvocationexception' has occurred in sl3.tmp.
Now, I'm a software engineer and already had the framework installed.
Sky telephone staff couldn't help-someone else will email me-hopefully the developers.
Anyone know which version of the NET framework is being used?
I presume the films aren't downloading as I'm not logged in. Then again looking at when the files were last modified I could be wrong about that
Which version of the framework do you have installed? I have both 1.0(with 1.1 update) and 2.0 and i didnt get any problems, nor did it install or attempt to install either framework version. Try uninstalling SBB make sure/reinstall both framework versions and then try installing SSB again.
Hope this helps.
Michael
Paddy
I got this error (also connecting via a wireless router -Belkin) and rang the expensive phone number. They said something about identifying the computer through it's motherboard? id. Anyway he said he would probably have to get my computer unregistered and I'd have to sign-up again with a different username/password. Unfortunately he didn't know when he'd be able to get someone to do it!
Maybe I'm already logged in and just need to wait a while and try again although it's been at least an hour now and still no joy.
Hi Matt, I'm going to go with Yes, changing the network/computer name would possibly make skybybroadband think it was on a different computer.
I'm thinking sky went a bit too far in their one pc only terms...
michael
resolution , bitrate...
thanks in advance
When you connect to the Internet via a router, the ISP assigns a single IP address to the router (as the actual connection point) and the router then assigns private addresses to the various PCs and wireless access points that are connected to it.
If the PC sends its address to Sky then it may be that the Sky software doesn't like seeing the address sent by the PC as being different to the source address on the actual data from the ISP. They may be doing that as an anti-piracy thing, to stop people setting up a central server & sharing files across the net.
This is all guesswork, but there are other protocols (like NetMeeting) which don't like seeing equipment connected via routers that play games with IP addresses.
As for identifying the computer through the motherboard, apart from the processor ID itself (which Microsoft claim they do not use) the only other such address would be the Ethernet (MAC) address. That would be sent to the router, but it wouldn't make it all the way across the Internet to Sky, so unless Sky have some other sneaky address hidden somewhere (sneaky?, Sky?
Error 1722: There is a problem with this windows install package. A program ran as part of the setup did not finish as expected.
I got that too. The Kontiki client is failing to install. I got round it by going to http://www.kontiki.com/ and installing it from there. Click the Live Webcast and it'll install it. Then try installing Sky For Broadband. Worked for me
is there a charge to use this sky broadband..
i do subscribe to full package on sky digital...
Now I've got the same problem as the first user, it thinks I've logged on at more than one location.
No, it will be free for you. Install the software and go, all you need is a UK/ROI broadband connection.
Sports subscribers gets Sky Sports highlights, Sky Movies subscribers gets films, subscribers to Sky World get both.
I got the "Unable to detect connection, try again". So I did, then I got:
"You are using an IP address thats not in the UK or RoI, contact your Internet Provider.
What?!
EDIT!!! Now it's letting me sign in, but when I click on Sky Movies it says a serious error has occured and it can't access my Library! Jesus, this is worse than Sky's EPG software!!!
Paddy
Whats up with that?!
I'm running sky by broadband on 1 computer and I have the full sky package.
I have just deactivated the sky by broadband subscription. I wont be wasting my time downloading it again :mad: