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Can They Take It Back ?
coopermanyorks
Posts: 21,215 Forum Member
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Or do I make them wait ?
Hi
I bought a large item for over £500 as a Christmas present , it was on a buy now pay in 12 months time and pay no interest.
all that was required was a 10% deposit down and a Direct Debit for a small monthly payments of around £15 for 11 months , then pay whatever the balance is before the 12 month and pay no interest.
The item went faulty and an attempt was made to repair it it was then collected by the company for a full refund and the order cancelled I have copy letters and Emails etc.
I expected a refund on my 10% deposit back into my current account as I paid the deposit via my switch card.
It arrived today should be £53.25 but the refund was for £523.45.
No direct debit as been attempted to be collected or has been sent to my bank to be collected.
My questions is they have obviously refunded the full amount of the total purchase price and not just the deposit can they debit my current account and reissue a correct credit without my authorisation ?
I don't have the item but I do have their money
I just want to make the Bar stewards sweat for their money for the grief they caused over this Christmas present.
Any thoughts , I have the money on deposit in my savings account and I can transfer the money easily back into my current account and I have funds in the account anyway to cover a grab back
Hi
I bought a large item for over £500 as a Christmas present , it was on a buy now pay in 12 months time and pay no interest.
all that was required was a 10% deposit down and a Direct Debit for a small monthly payments of around £15 for 11 months , then pay whatever the balance is before the 12 month and pay no interest.
The item went faulty and an attempt was made to repair it it was then collected by the company for a full refund and the order cancelled I have copy letters and Emails etc.
I expected a refund on my 10% deposit back into my current account as I paid the deposit via my switch card.
It arrived today should be £53.25 but the refund was for £523.45.
No direct debit as been attempted to be collected or has been sent to my bank to be collected.
My questions is they have obviously refunded the full amount of the total purchase price and not just the deposit can they debit my current account and reissue a correct credit without my authorisation ?
I don't have the item but I do have their money
I just want to make the Bar stewards sweat for their money for the grief they caused over this Christmas present.
Any thoughts , I have the money on deposit in my savings account and I can transfer the money easily back into my current account and I have funds in the account anyway to cover a grab back
0
Comments
Me, I'd sit tight and say nothing, perhaps indefinately
Wrong. You have done nothing illegal at all. If they ask you for the money back, you should do so. A similar thing happened with me with MFI. I gave them a cheque, and it was stolen that night in a robbery. They rang me and asked if I would send them another cheque, and I said yes, as soon as you write to me and ask officially as I wouldn't do so on the strength of a phone call. I never heard another word.
Hi
You are pretty close
Hi
I never asked for too much credit they have issued it directly to my bank , I have received no official letter yet stating the amount they will refund , I only know there is too much in my current acount
I totally agree its their money , I just want them to ask nicely for it back , its called payback time for all the hours spent talking to the jumped up nobodys about my faulty item that took far too long to sort out and spoiled my sons Christmas totally.
I just want to know if they can automatically collect the incorrect credit without me authorising it to be given to them
Listen, I hear this completely because I had the misfortune to be held a prisoner of said company.. err I mean I was an employee. And this is why I say - sit tight, say nowt, and make the big fat soul-less company ask properly for it.
Has the DD been cancelled by yourself?
Hi
The first DD is due on the 18th Feb but I had already advised my bank to reject if presented to them as the item had been returned for credit.
I even rang the loan company direct after it had been sent back and they said don't get involved the supplier would advise them the order was cancelled and returned and cancell the DD.
Yes it had been cancelled the day I returned it to them , I didn't trust them not to try and take the DD to be honest
Good luck on your escape
And thanks.. I escaped - only just - with my sanity on a thread
Hi
Even in the case of an error ?
If you refused point blank to ever give it back, they would have to eventually take you to court etc. for the monies - which they'd have to prove you had incorrectly; they couldn't just say to the bank "we overpaid Mr. X/refunded too much to his card, givvus it back cheers Mr. Bank!" etc.
I feel like I know those customer service guys personally , are they and did you work in the Sheffield call centre or the shopfloor ?
It makes me laugh when I go into my Local Branch in Wakefield.
There is a big black guy who sits about 6 foot above everyone else clocking your every move ,never talking to anyone or smiling at anyone .
I wonder how long and how he would get down quickly from such a great height when the shoplifters arrive / depart , does he absail
http://www.goodthink.com/writing/view_stories.cfm?id=11&page_id=2
Strange things happen in USA
Thay acted properly, why can't you?
Hi
They made it as difficult as possible to :-
1) Process the order
2) Despatch The Order
3) Attempt to fix it
4) Arrange a replacement or Return
5) Issue a Refund
So they can wait....