CAUTION!!! Read this!
digitalsatman
Posts: 7,057 Forum Member
✭
Hi everyone
Right, today, we recieved a phone call from a company, explaining that they are from Sky and that our 'Repair Protection Plan' was due for renewal in May,l and if we ordered now we would get 2 months free. This isn't right, we thought. They asked to speak to a Mr. Stanley, but I was at work, so Mrs. Stanley told them that I wasn't in, could they ring back at 7.00pm tonight. They ended the call, and the Mrs went on a hunt for the Sky Repair Protection Plan details. It was not up for renewal until September 19th. So, she pressed 1471 (the number to find out who called), and got this number: 01512 901448. They answered, and said 'Hello, Nationwide' The Mrs was in shock. She slamed the phone down and rang up Sky immediately, but, there was a massive Queue (due to the systems upgrade). So, she waited until I got home, and told me the situation, and told me that they would be ringing back at 7.00pm. I was furious that someone has done this.
So, I will let you know what they say, but BEWARE! If they ask for a renewal, DON'T LISTEN TO THEM unless you know your renewal is expected now, and ask them to ring back, to prove that it is Sky, and not 'Nationwide'.
Does anyone know of this 'Nationwide' company? (I know of a large company called Nationwide, haven't a clue if it was them, or someone else.
The number doesn't even seem real: 01512 901448! A business would have probally an 0870 number, and something easy to remember like 404040.
Tom :mad:
Right, today, we recieved a phone call from a company, explaining that they are from Sky and that our 'Repair Protection Plan' was due for renewal in May,l and if we ordered now we would get 2 months free. This isn't right, we thought. They asked to speak to a Mr. Stanley, but I was at work, so Mrs. Stanley told them that I wasn't in, could they ring back at 7.00pm tonight. They ended the call, and the Mrs went on a hunt for the Sky Repair Protection Plan details. It was not up for renewal until September 19th. So, she pressed 1471 (the number to find out who called), and got this number: 01512 901448. They answered, and said 'Hello, Nationwide' The Mrs was in shock. She slamed the phone down and rang up Sky immediately, but, there was a massive Queue (due to the systems upgrade). So, she waited until I got home, and told me the situation, and told me that they would be ringing back at 7.00pm. I was furious that someone has done this.
So, I will let you know what they say, but BEWARE! If they ask for a renewal, DON'T LISTEN TO THEM unless you know your renewal is expected now, and ask them to ring back, to prove that it is Sky, and not 'Nationwide'.
Does anyone know of this 'Nationwide' company? (I know of a large company called Nationwide, haven't a clue if it was them, or someone else.
The number doesn't even seem real: 01512 901448! A business would have probally an 0870 number, and something easy to remember like 404040.
Tom :mad:
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Comments
*legs it*
Those amusing scallies with their bubble perms and natural sense of humour...
Joins RabC in quick exit :rolleyes:
Regards James
Legging it even faster......
Any business that respects its' customers would not have an 0870 number - especially for Sales enquiries.
Just too expensive for the customer - 10p per minute from most landlines !
(and to steal the hubcaps of your car! "alreet lah!"):D
Seriously, sign up to the telephone preference service and you shouldn't get calls like that ever again
http://www.tpsonline.org/uk/tps/
Q. I have Grundig set-top box will you support it?
A. I am sorry we only support modern set-top boxes. In the event of your box failing we recommend replacing valves 3 & 4 and doing a test recording to your Betamax video.
Likely to fetch upwards of 12 shillings!
It depends: We are getting Sky+ very soon, and if nothing goes wrong in the few months that we will have it, then I will cancel. When the TV Link dies (about twice a yr), I will have to buy another one online.
Very funny
Well, no sign of the phone call, maybe they will ring tonight.
Thanks for your support everyone, and I will let you know what happens
The phone number is not a BT line so is rented from telewest
Unless it's Sky, Barclays or a big institute - I'd imagine they'd have a deal with the carrier to make the out going number the 0870 one...
By law, surely you have a 12 month warranty on the box? Everyone on here knows anyway that you can blag the installers call out, if you really want it.
I sent them a recorded delivery letter last year to ask them to remove my details from there computer and filing systems under section 11 of the data protection act. If they refuse or ignore this order they can be prosecuted by yourself and or the Information Commissioner's office (data protection whatchdog).
The letter you need to send is below but make sure you send it recorded or signed for or they will tell you they have not received it! (change the details to your own):
The Data Protection Compliance Officer / The Company Secretary
Nationwide Digital Satellite Warranty Services Ltd
Unit 23, Capitol Trading Park
Kirkby Bank Road
Kirkby
Liverpool L33 7SY
Dear Sir or Madam
RE: Notice under section 11 of the Data Protection Act 1988 to cease or not to begin processing personal data for the purposes of direct marketing.
I Your name of Your address , require you to cease processing personal data relating to me for the purposes of direct marketing as soon as possible and in any event within the next 28 days of this date of this letter. This is to include your entire group of companies if appropriate.
If you do not normally handle these requests for your organisation, please pass this letter to your Data Protection Officer or another appropriate office.
Please note that if you fail to comply with this notice, I can apply to the court for an order against you under section11 of the Data Protection Act 1988.
Yours faithfully
What anoyed me as well with this is where they were getting my info from as I also received other mail from warranty companies so I wrote to Sky using the same format to stop them passing on my details. I got a very nice letter back from them stating that the only warranty company approved by Sky is Domestic and General. Please tell sky what is going on and they can deal with it as it does show them in a bad light. Send the letter to:
The Data Protection Compliance Officer / The Company Secretary
British Sky Broadcasting Ltd
Grant Way
Isleworth
Middlesex
TW7 5QD
May be if we all complain about Nationwide and these other leeche warranty compaies they will clean up there act up or go and find something else to cover.
Hope this information helps you all.
Funnily enough I just got one yesterday :mad: (first in about a year) (coincidentally a few days after registering for Sky HD... hmm...). I'm kicking myself for not getting their details and reporting them... slammed the phone down too fast
When you have kept them as long as possible tell them you are not / were never interested and suggest that they learn from this experience that it's not pleasant to waste someone's time by making unwanted sales calls.
These companies expect you to be rude and hang up quickly so get them where it hurts and waste their own time by not hanging up quickly, let them think they are going to get loads of your hard earned money.
I think you've made a mistake with the address, it should be
www.tpsonline.org.uk
Note the .uk instead of /uk
Thanks for the tip!
And we are already registered for the Telephone Preference Service.
I have the TPS from BT and we were getting calls still so I rang up BT and they said we will register you again as there are updates to the system and so far we have none!
*Touch wood!!*
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