error 300
[Deleted User]
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Hi, has anyone recieved this error (when using sky test) + sorted it out by talking to one of the technical support on tier 3?
its an hour long queue :eek: :mad:
basically no internet connection AT all.....
its an hour long queue :eek: :mad:
basically no internet connection AT all.....
0
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load of b*ll*cks they give you a tech support of i mention LCP or CHAP....
im on hold now.... stupid idiot is telling me to turn off my computer and router... NO what does he think i do at night? (well computer anyway) doesnt help1?
then the best bit.... 'unplug your phone line'
NO IM ON THE FONE TO YOU IT WILL DISCONNECT
URGH an utter joke!
i cant access the internet at all (im using my bros ntl )
I'm going to speak to tier 3 technitions tonight again to see whats going on!
I spoke to them today (waited 20 mins) and they said he was going to do something and check if i can conect to the internet (from their view) and confirm with mine.... i tried at 3, 6-8 nothing.....
ive now been on hold for 40 minutes!
Ring sky technical support, explain to them that you cant access the internet and under 'sky test' it says error code 300..
good luck!
Has anyone else had this problem and resolved?
Edit: They will investigate further and will call me back, I told them to try home + mobile, if not no point leaving message because i need to spk to them, so i will try and contact them on friday when im free all day
They are polite :cool:
Have a read of my post ‘Sky's Non-Technical TECHNICAL Support Line!” for more info.
Phoned in the morning, got put through to a very helpful man, who after a few tests, told me that there was a problem with my exchange, which had already been reported.
He also told me what error code 300 was, which was a problem with my pc and the exchange handshaking. The router could see the exchange, but they couldnt handshake and send an ip address back.
Was working later on that morning, but had to phone back in the evening to try and get speed variations sorted.
I called Sky and had to wait for 26 mins for Tier one support.
Was told needed Tier 3 which would be at least another 30 mins or I could get it logged and would be called but it could take up to 2 days
I went for this - Did not go for this service to spend rest of life on hold on the phone.
Anyway this morning it is going again and seems to have come back at about 23:10 last nightby the router connect log.
EDIT:
Speed better at moment - perhaps a fix or because everyone is in bed
Downloaded 116mb in 1min 44secs (1.12 Mb/sec)
from http://www.microsoft.com/windows/windowsmedia/musicandvideo/hdvideo/contentshowcase.aspx
Automan.