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GDB3 problems
[Deleted User]
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Hello,
I have a Goodmans GDB3 box which has been great for the last 6 months. In the last month or so, the box has started turning itself off and freezing when changing channels!! This happens nearly every day! A friend said this may be due to the launch of TUTV. Can anyone help please? My box is running v3.2 software.
Many thanks
I have a Goodmans GDB3 box which has been great for the last 6 months. In the last month or so, the box has started turning itself off and freezing when changing channels!! This happens nearly every day! A friend said this may be due to the launch of TUTV. Can anyone help please? My box is running v3.2 software.
Many thanks
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Not long after Top Up TV arrived, I did have problems getting some of the muxes when I did a rescan - now I have them, everything is being ridiculously unreliable.
I mostly have problems when using a channel that has MHEG associated with it - given I listen to the radio a lot, this is rather annoying.
I have tried deleting channels but it still dies regularly.
I tried deleting the TUTV channels but that failed!
I have read on the BBC's site today that they recommend re-scanning for channels with the aerial un-plugged!! This apparently clears the memory, then re-scan with aerial plugged in!! I will try this when i get home!
Bet it dont work!!
Is there a software download going on at the moment?
Can I just ask what version of the software you're running - I'm on 3.2 which is, as I understand it, the most recent.
When you say 3.2, do you actually mean 3.11.
This has puzzled me quite a bit, as mine is 3.11, and i don't have any of these problems.
Is it possible your box is too warm (could be due to warm weather)
It just says 3.2 in the config menu - didn't think they'd ever released 3.11 for the GDB3 but I'm just going off the GDB2 thread and could be mis-remembering.
I got my box last September when it was a lot warmer than it has been of late as I recall.
I have just phoned the Goodmans customer support number, and they are only open till 4pm so I shall try tomorrow!
Hadnt thought about over-heating, i have a large(ish) gap above and behind my box and like I said in my original post, has been totaly trouble free until last month!!!
Do you leave your box on constant (never on standby), try switching off for a while.
However, maybe it is a 3.2 bug.
Does anyone who has the problem, running 3.2.
Tonight I'm going to try doing a full first time install without the aeriel in just in case, but I am not holding out much hope.
It is possible for the box to get too warm, that it can damage certain components, etc.
If the components are slightly damaged, when they become warm, they can become faulty.
(Just like a pc can when it gets warm).
I used to leave box on 24/7 and when the problems started i thought i would turn it off over night! When I try and turn the box off (via remote), it turns off and about 5 seconds later turns back on again!!!
It usualy turns off on the next attempt!
I went away the other weekend and turned the whole lot off at the mains for 48hours, still didnt cure it! Maybe there is a bug in 3.2!
Is there anyway of restoring the software version to how I got it???
I had a problem similar to this, a few months ago, and it turned out i had a faulty tuner.
I bought the gdb3 (in jan sales this year), the box kept carshing, and then in march one day it wouldn't turn on at all. I took it back and got a replacement which has worked fine every since.
It can, but please note that if your box originally came with a different version other than V3, then your box may have more problems than you have now, as the other versions had bugs.
What you could do is see if the reset gives 3.11, if not, go to that freddies website which is mention in the GDB2 thread, and download the 3.11 & do manual upgrade.
RESET, info provided by GDB2freeview:
http://forum.digitalspy.co.uk/board/showthread.php?t=53291&page=134&pp=25 Post #3327 Page 134
I am also receiving from Crystal Palace, so the theory that it could be connected to the extended EPG data seems possible.
I am gonna try bashing it soon!
After I have spoken to Goodmans in the morning, i shall let you all know the outcome!
Just watching C4, went to change to Sky and its turned off again! :eek:
Hopefully goodmans can sort this pretty quick, otherwise I shall be seeking a refund.
Thats what others have said when this type of problem arose before. They had to take it back, if i remeber correctly
Thanh
This looks like a software problem to me, but resetting the box hasn't helped, and there seems to be no way to reload the existing software (version 3.2) as the box thinks it's up to date. Am not sure whether to exchange the box under warranty, or wait for the next software update.
Actually yes, that's happened to me as well.
There is for the GDB2 so I would presume its the same process. Can't remember what it is though.
Although my old software would be around 2.1 or something. It seemed alright originally though so it might be okay.
Well I suppose let's face it - it can't be any worse...
If it carries on, I'm tempted to. As long as I still have the receipt anyway.
They are effing useless! There is always 7 million people infront of me in the queue!!! They did however give me a email address to contact them customercare@albaplc.co.uk , I will try this shortly!
Tried re-tuning box without aerial and re-tuning with, but that failed too!
I returned my GDB3 today, I was a bit sad as the box was excellent before the problems started, anyway the shop replaced it with a Samsung SIR-U200i. I hope this is as good as the Goodmans!
Thanks for the advice!