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Wanadoo to NTLWorld e-mail problems
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Anyone else, over the last week, having problems with sending e-mails to ntlworld.com addresses from a Wanadoo ISP? All other e-mails I send get through OK, but everything sent to two different ntlworld.com addresses gets bounced back after about 3 or 4 days with the error message 452 "Message rejected (in reply to end of DATA command)".
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She didn't say when the first email was sent, or how long it took to bounce. She assumed it was a problem with her pc.
"host smtpin.ntlworld.com[81.103.221.10] refused
to talk to me: 421 aamta02-winn.ispmail.ntl.com connection refused from
[193.252.22.157]"
Is the message that's recevied. Happens when I send test messages from my hotmail too.
Anybody else know what going on??
@ntlworld.com>: host smtpin.ntlworld.com[81.103.221.10] said: 452
Message rejected (in reply to end of DATA command)
No problems sending from Wanadoo to any isp other than NTL
e-mail via NTL. Ive sent another e-mail to an NTL e-mail account. See if this one goes...
LinuxBrian - don't know if it has any relevance, but what's your location? (just in case there's some sort of geographical connection)
Not sure I believe that any more than I do about the advice of turning virus guards off.
I think NTL have blacklisted Wanadoo as discussed here
http://forums.ntlhell.co.uk/lofiversion/index.php/t19226.html
Wanadoo use 3 smtp servers.
smtp1.wanadoo.co.uk 193.252.22.158
smtp2.wanadoo.co.uk 193.252.22.157
smtp3.wanadoo.co.uk 193.252.22.156
193.252.22.157 & 193.252.22.158 are currently blacklisted for spam abuse
http://www.senderbase.org/search?searchBy=ipaddress&searchString=193.252.22.158
NTL have blacklisted any mail from Wanadoo from smtp1.wanadoo.co.uk & smtp2.wanadoo.co.uk.
I'm going to ask my Wanadoo friend to try changing his smtp settings to smtp3.wanadoo.co.uk and see if that works.
I'm having the same problem just started in the last 2 or 3 weeks how does the person with the ntlworld.com account change his smtp settings to the smtp3 settings please.
Another forum talking about here
http://www.webuser.co.uk/forums/showflat.php/Cat/0/Number/250728/page/0/fpart/2/vc/1
I'm not convinced the smtp server settings for Wanadoo can be specified 1,2&3 and are probably adminstrator set but we'll test later.
Thanks for trying, seagull.
Thanks for that seagull that explains why I am getting error messages after I altered my settings.
It's getting to a point where I'm going to have to start using other addresses, it's not good enough not being able to receive mail from certain people.
Do not change your NTL SMTP settings.
If NTL users change the SMTP as shown above you will get the error message as you do not have permission to send email from Wanadoo’s servers.
The SMTP settings change I was suggesting was for my Wanadoo friend who’s sending his emails from his Wanadoo a/c to change his too.
I hope that makes it absolutely clear and sorry for any confusion guys.
PS I did receive his test emails eventually after he made the change but they were greatly delayed and may have just been luck and re-routed back through the non blacklisted Wanadoo SMTP server anyway.
Thanks nelsoniv and for anyone on wanadoo on dialup or broadband if you change your settings as suggested above you will get the error message.
I'm afraid there is nothing we can do to sort the problem it appears as if wanadoo and ntlworld can only sort it out between themselves. When that is likely to happen who knows. Pete
Original Message
From: "Wanadoo Customer Service" <customer-service@uk.wanadoo.com>
To: <Wanadoouser.fsworld.co.uk>
Sent: Wednesday, January 18, 2006 2:31 PM
Subject: Re: Email from Help ()
Dear <Wanadoo User>
Thank you for your email.
It appears that your email has been blocked by an anti-spam blacklist.
Wanadoo is in contact with several well-recognised blacklisting organisations, such as www.spamcop.net and www.spamhaus.org, helping us to make sure that their subscribers do not block our mail servers. It is not always possible for us to keep in contact with all organisations, as some do not provide any contact details at all. Unfortunately there is nothing we can do if an organisation chooses to subscribe to this
blacklist.
We are continually striving to improve this situation wherever possible and apologise for any inconvenience.
If you have any further queries then please do not hesitate to get in contact with us again.
Kind Regards
Wanadoo Technical Support
REF:WOOTS
Found this site very informative so took the time to register hence the delay in responding.
Thanks again peeps.
I have sent copies of the error to NTL but have only had replies that told me to delete and reset up my email account within Outlook Express!! a nfd then the one about blacklisting.
The thing is some get rejected and some get through . I hoe they sort it out somehow
I will post what response I get from my last go at NTL
Dear David
This is an issue that has been raised and has been passed on to the appropriate department. Please accept my appologies for any inconvenience caused.
Kind Regards,
David
ntl: Freedom Support Team
well its better than nothing
Hopefully this will sort it out
Hi caine94 when I was having the problems the person I was sending the emails to who was actually on the ntlworld email rang their tech support after I told him the exact message in the error report and all they did was blame it on my ISP wanadoo. Saying it was nothing to do with them it was a fault between wanadoo's server sending the email and ntlworld's server not receiving it and they didn't want to know but you are having the same problem from different ISP's so it is obviously an ntlworld problem but whether they will do anything about it is anyone's guess. Pete
My Father is on wanadoo.co.uk and my Mother wanadoo.fr and both have had problems sending e-mail to my ntl address.
I fired off e-mail to ntl technical support who sent back the reply that wanadoo had been blacklisted by www.sorbs.net
My Father sent a copy of this e-mail to wanadoo technical support, who stated that they were aware of problems and were seeking to resolve these issues!
I then sent ntl a further e-mail asking them to sort the problem out like adults rather than blaming each other. Guess what, ntl sent me two e-mails, one stating that the problem was with wanadoo! The other stated that they were working to resolve this issue!
So it would appear that even NTL themselves do not know what is happening!
Wanadoo.fr on the other hand quickly issued a fix, avaialble at http://www.wanadoo.fr/bin/frame2.cgi?u=http%3A//assistance.wanadoo.fr/reponse1352.asp
So there you have it, wanadoo.co.uk dont want to know, ntl are happy to blame each other and wanadoo.fr sorted it out.