Options
Box resetting - any updates lately?
[Deleted User]
Posts: 175
Forum Member
✭
Got up this morning to find the box had reset to 998. I surmised it was a software update, but sadly it appears it might be the death of my box instead - it's shutting itself down and resetting every ten minutes or so.
It's a 2nd gen Amstrad, on software 1.31A0K and 4.01a. Is that the same software that we've been on for a while?
Any ideas of anything to try before I call customer services?
It's a 2nd gen Amstrad, on software 1.31A0K and 4.01a. Is that the same software that we've been on for a while?
Any ideas of anything to try before I call customer services?
0
Comments
http://forum.digitalspy.co.uk/board/showthread.php?p=8404666#post8404666
so far you're the fourth confirmed victim!
It's been OK for the last 40 minutes or so (touches wood).
Time to go to work now so lets see if it's still OK when I get back this afternoon.
Box was in standby this morning but wouldn't respond to the remote, so I switched it off at the mains.
It did then come on, but no TV showing. Then after a few minutes went back into standby again.
Not sure which generation my box is? But the system details are as follows:
Model - A20AK04
Version Number - 4F2001
Operating System Version - 1.31A0K
EPG Software Version - sky+4.01a
I tried switching it off for 5 mins and it still crashed 20 mins after that reboot.
Initially I thought it was a sinister Sky ploy as my box is just out of warranty... but I guess it is their usual incompetence...
Martin
Just got off the phone to Sky technical support. Woman I spoke to said they've had quite a few calls about the same thing this morning, and she admitted there does seem to be a central issue, which sky are looking into "urgently". So looks like we're not the only ones - I just hope it's sorted soon, if I miss Lost tonight because of this I shall not be a happy :mad: .
Amstrad
Model: A20AK04
Version: 4F2002
Operating System Version: 1.31A0K
EPG Software Version: sky+4.01a
Does anyone know if there's been a software update? The sky technical support person didn't know.....
Edit:
This is the thread...
the software is exaxt same as 2 weeks ago when i last checked to see what was on it
Box took much longer than usual to boot up this morning and then turned itself off again (to restart to 998). I left it on again this morning in order to attempt to record the repeat of the Carolina v Buffalo NHL game that I was *supposed* to record live last night...
Does anyone know if pulling the phone line out from the wall overnight prevents glitches such as these which disrupt recordings?
Model - A20AK04
Version Number - 4F2000
Operating System Version - 1.31A0K
EPG Software Version - sky+4.01a
this was my upgrade. now after i forced upgrade its
Manufacturer - Amstrad
Model - A20A102
Version Number - 4F2000
Operating System Version - 1.31A0I
EPG Software Version - sky+4.00o
so iswitched it off and it wont come back on. i have turned it off at wall and see if it resets itself. anyone with an amstrad got this version of software?
why do you think its going into standby, could be the 1.31aok tells the box to go onto stanby to save power and people were complaining about the 160 being noisy
I got it installed on Saturday, It's a Thompson Model no 125 127, and is still on the 4.00o software that it was installed with.
It has not turned itself off at all though.
Maybe SKY did something to fix it?
I did a planner rebuild and so far it has been running ok (2 hours).
Phil
How do you do a software update?
then hold back up button on front of box only
plug in power cable and watch tv
it will say software update after 30 secs
leave alone until it switches back on itself-ages but it does come back on
but the software i now got might not be for up to date amstrad, could be to get your box going then you get nightly update waiting for someone to confirm
Me too the same thing :eek:
they will upgrade soon but at least your sky+ working
My mother-in law, who is stying with us, rang me alittle while ago to say that when she switched the tv on it said 'No signal' again.
What have they done this time. My previous Sky + Pace box died in similar circumstances some time ago - dodgy software upgrade??
I am having a HD box installed next week (possibly) and are due to install the old box in the bedroom. I will ask for a replecement if necessary.